Refund policy

Last updated: 27 August 2026

At AYURA SUN, we want you to feel confident in your purchase. If you are not fully satisfied, eligible items may be returned in accordance with the conditions below.

1. 14-Day Return Period

You may request a return within 14 days from the date your order is delivered.

To be eligible for a return, the item must:

  • be unworn and unused;

  • be unwashed;

  • be in its original condition;

  • have all original tags attached;

  • have the original hygiene liner or protective strip fully attached and intact, where applicable; and

  • show no signs of wear, washing, alteration, staining, perfume, deodorant, makeup or other use.

Because AYURA SUN products include swimwear and intimate-contact garments, items that have been worn or returned without the original hygiene protection intact may not be accepted for a change-of-mind return.

This does not affect any mandatory consumer rights that apply where an item is defective, damaged, incomplete, incorrectly supplied or materially different from its description.

2. How to Request a Return

To request a return, please email:

hello@ayurasun.com

within 14 days of receiving your order.

Please include:

  • your full name;

  • order number;

  • item(s) you wish to return; and

  • reason for return.

Please do not send items back before receiving return instructions from us.

3. Return Shipping

For voluntary change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated by AYURA SUN.

We recommend using a trackable shipping service, as AYURA SUN is not responsible for return parcels lost in transit.

If the return is due to an error by AYURA SUN or the item is defective, damaged or incorrectly supplied, the applicable return-shipping arrangements will be handled accordingly.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are not refundable for voluntary change-of-mind returns unless otherwise stated or required by applicable law.

5. Exchanges

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, you may be asked to return the original item and place a new order.

6. Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, incomplete, incorrect or materially different from the product description, please contact us as soon as reasonably possible at:

hello@ayurasun.com

Please include your order number and, where possible, clear photographs showing the issue.

Where applicable, we will arrange the appropriate remedy, which may include replacement, return or refund.

7. Non-Returnable Items

For hygiene reasons, we may refuse voluntary returns of swimwear where:

  • the item has been worn;

  • the hygiene liner or protective strip has been removed, damaged or altered;

  • the item shows signs of use;

  • the item has been washed or altered; or

  • the original tags are no longer attached.

This restriction does not remove any mandatory consumer rights relating to defective, damaged, incorrect or misdescribed products.

8. Late Returns

Return requests submitted after the 14-day return period may not be accepted unless required under applicable law.

9. Contact

For all return, exchange or refund enquiries, please contact:

AYURA SUN TRADING L.L.C
Commercial License No. 958444
Dubai, United Arab Emirates
Email: hello@ayurasun.com