Refund policy
Last updated: 27 August 2026
At AYURA SUN, we want you to feel confident in your purchase. If you are not fully satisfied, eligible items may be returned in accordance with the conditions below.
1. 14-Day Return Period
You may request a return within 14 days from the date your order is delivered. To be eligible for a return, the item must be unworn, unused, unwashed, in its original condition, with all original tags attached and any hygiene liner or protective strip fully intact, where applicable. Items showing signs of wear, washing, alteration, staining, perfume, deodorant, makeup, or other use will not be accepted.
Because AYURA SUN products include swimwear and intimate-contact garments, items that have been worn or returned without the original hygiene protection intact may not be accepted for a change-of-mind return. This does not affect any mandatory consumer rights that apply where an item is defective, damaged, incomplete, incorrectly supplied, or materially different from its description.
2. How to Request a Return
To request a return, please email hello@ayurasun.com within 14 days of receiving your order, including your full name, order number, the item(s) you wish to return, and the reason for the return. Please do not send any items back before receiving return instructions from us.
3. Return Shipping
For voluntary change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated by AYURA SUN.
We recommend using a trackable shipping service, as AYURA SUN is not responsible for return parcels lost in transit.
If the return is due to an error by AYURA SUN or the item is defective, damaged or incorrectly supplied, the applicable return-shipping arrangements will be handled accordingly.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
Original shipping charges are not refundable for voluntary change-of-mind returns unless otherwise stated or required by applicable law.
5. Exchanges
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, you may be asked to return the original item and place a new order.
6. Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged, incomplete, incorrect or materially different from the product description, please contact us as soon as reasonably possible at:
Please include your order number and, where possible, clear photographs showing the issue.
Where applicable, we will arrange the appropriate remedy, which may include replacement, return or refund.
7. Non-Returnable Items
For hygiene reasons, we may refuse voluntary returns of swimwear that has been worn, washed, altered, shows signs of use, no longer has the original tags attached, or has had the hygiene liner or protective strip removed, damaged, or altered. This restriction does not affect any mandatory consumer rights that apply to defective, damaged, incorrect, or misdescribed products.
8. Late Returns
Return requests submitted after the 14-day return period may not be accepted unless otherwise required under applicable law.
9. Contact
For all return, exchange or refund enquiries, please contact:
AYURA SUN TRADING L.L.C
Commercial License No. 958444
Dubai, United Arab Emirates
Email: hello@ayurasun.com