Shipping policy
Last updated: 27 August 2026
AYURA SUN currently offers delivery within the United Arab Emirates.
We aim to prepare and deliver all orders as quickly and carefully as possible.
1. Order Processing
Orders are generally processed within 1 business day after payment has been successfully confirmed.
Orders placed on weekends or UAE public holidays may be processed on the next business day.
During launches, promotions or periods of unusually high order volume, processing may take slightly longer.
2. UAE Delivery
Estimated delivery within the UAE is generally 1–3 business days after dispatch.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, high order volumes or incorrect delivery information.
3. Delivery Areas
AYURA SUN currently ships to addresses within the United Arab Emirates only.
International shipping is not currently available.
We may introduce international shipping in the future, and this Shipping Policy will be updated accordingly.
4. Shipping Charges
Any applicable delivery charge will be clearly displayed at checkout before payment is completed.
From time to time, AYURA SUN may offer free delivery or promotional shipping rates.
5. Delivery Method
Orders may be delivered directly by AYURA SUN or through an authorized third-party delivery or courier service.
The delivery method may vary depending on the customer's location, order requirements and available delivery services.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, mobile number and any necessary delivery instructions when placing an order.
Please review your delivery information carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once the order has been sent for delivery.
7. Failed or Unsuccessful Delivery
If delivery cannot be completed because of an incorrect or incomplete address, inability to contact the customer or another circumstance attributable to the customer, additional delivery charges may apply if another delivery attempt is required.
We will contact the customer where reasonably possible to arrange redelivery.
8. Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us at hello@ayurasun.com with your order number.
We will investigate the delivery status and assist you accordingly.
9. Lost or Damaged Deliveries
If your order arrives damaged or you believe it has been lost during delivery, please contact us as soon as reasonably possible at:
Please include your order number and, for damaged parcels, photographs of the packaging and affected product where possible.
Where the issue is attributable to AYURA SUN or the delivery process arranged by us, we will provide an appropriate remedy in accordance with applicable law.
10. Changes to Shipping
AYURA SUN may update its delivery providers, delivery areas, shipping charges or estimated delivery periods from time to time.
The most current shipping information will be displayed on our website or during checkout.
11. Contact
For shipping and delivery enquiries, please contact:
AYURA SUN TRADING L.L.C
Commercial License No. 958444
Dubai, United Arab Emirates
Email: hello@ayurasun.com